All sales are final unless a return, replacement, store credit, or refund is expressly approved by Shadow Company Merch. Nothing in this policy limits any rights that cannot be waived under applicable consumer law.
1. General Return Eligibility
Because most merchandise is produced on demand, we generally do not accept returns or exchanges for buyer's remorse, an incorrect size selection, an incorrect shipping address supplied by the customer, or a change of preference.
At our discretion, we may approve a return when the item is in a standard, generic size that can reasonably be resold later. Approval is not guaranteed. An item approved for return must be unused, unworn, unwashed, undamaged, and in its original condition.
2. Damaged, Defective, or Incorrect Items
If an item arrives damaged, materially defective, misprinted, or different from the item ordered, contact us within 14 days after delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging. We will review the claim and may offer a replacement, refund, or another appropriate remedy.
3. Size and Color
Customers are responsible for reviewing product descriptions and size guides before ordering. Slight variations in color, print placement, or appearance between an on-screen preview and the finished product are not ordinarily considered defects.
4. Return Authorization
Do not send an item back without written authorization from Shadow Company Merch. Unauthorized returns may be refused and may not qualify for a refund. If approved, we will provide return instructions. Unless required by law or caused by our error, original shipping charges and return shipping costs are not refundable.
5. Refund Processing
Approved refunds are issued to the original payment method when possible. Processing time varies by Shopify, the payment provider, and your financial institution. We cannot guarantee when the credit will appear after it has been submitted.
6. Lost or Delayed Shipments
Contact us promptly if tracking shows an item as delivered but it was not received, or if a shipment appears lost. Carrier delays and incorrect addresses are handled case by case and do not automatically qualify for a refund.
7. Contact
To request assistance, email support@shadowcompanysc.org with your order number and relevant details. Shadow Company Merch must approve any exception before an item is returned.